Help center / FAQ

Order Change & Cancellation Policy

Order Fulfilment process goes through these steps:
Step 1: You send inquiry or order online
Step 2: We contact to confirm all details
Step 3: Final samples are approved and Sales contract is signed.
Step 4: Production and delivery.

Bestbags.vn will make every effort, upon your request, to change or cancel your order before or during step 3.
Additional change or cancellation fees will be applied including all setup fees, sampling fee ($20USD per sample) and shipping fee (if any).

In the case of changes, the additional setup fees and unit prices may vary from the original quote depending on your requirements.

If step 3 is completed, which means materials are ordered or an item has begun production, unfortunately, we cannot stop or change the order. We can, if you wish, prevent shipment or redirect it. You will be charged the original amount quoted for all orders cancelled at this stage.